麻豆果冻传媒

Job Description:

About Our Organization:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of 麻豆果冻传媒 (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Role

In this role, you'll empower customers to make informed decisions on our content, investing strategy, and premium products. As part of the team, you will deliver best-in-class customer service and support to our IBD customers, ensuring they receive innovative, proactive, and compassionate service that exceeds expectations. You will be based in our Los Angeles, California office reporting to the Customer Engagement Director.

You Will:

• Resolve a wide range of issues in creative ways by processing and responding to customer concerns, requests, complaints, and other various needs through multiple contact points such as inbound and outbound phone, chat, online requests, and email.

• Maintain a minimum quarterly quality level of 95%.

• Help educate customers on product offerings, proprietary investing tools, features and content.

• Ensure our customers are using the right products for their needs. Provide customers with simple technical assistance with IBD products.

• Make callbacks to follow-up on service and/or support -related issues.

• Collaborate with multiple departments to research and resolve issues, improve processes and to promote thoughtful ideas.

• Participate in newly-hired employee and recurring training.

• Develop and maintain a knowledge base of the evolving IBD suite of product offerings.

• Grow investing knowledge through the education we provide.

• Perform additional tasks and special projects as assigned.

You Have:

• 2 to 5 years of experience.

• Excellent written and verbal communication skills.

• Proven experience with Windows, MAC, and iPad operating systems.

• Knowledge of multiple Internet browsers (i.e., Internet Explorer, Firefox, Safari & Chrome) and security software.

Our Benefits

• Comprehensive Healthcare Plans

• Paid Time Off

• Retirement Plans

• Comprehensive Medical, Dental and Vision Insurance Plans

• Education Benefits

• Paid Maternity and Paternity Leave

• Family Care Benefits

• Commuter Transit Program

• Subscription Discounts

• Employee Referral Program

Learn more about all ourUS benefits

#LI-Hybrid

Reasonable accommodation:Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at IBDtalentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Customer Service

Job Category: Customer Service & Contact Center Operations

Union Status:

Non-Union role

Pay Range: $35,000 - $85,000

We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..

Since 1882, Dow Jones has been finding new ways to bring information to the world鈥檚 top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron鈥檚, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 42392